Delivery and returns
We ship our products all over the world.
Custom icing edible images delivery:
Domestic orders are shipped via Itella Smartpost and Omniva parcel service or can be shipped via Estonian Post.
Average shipping time for all orders within Estonia is up to 3 working days. During holidays the shipping times may vary (please contact us if you have time sensitive requests).
All Estonian orders will be charged:
€3.20 - Itella Smartpost parcel terminal;
€5.20 - Estonian post
European orders are shipped in via Omniva mail service with tracking and delivery confirmation. Delivery time is up to 2 weeks, but may vary depending on the country.
All EU orders will be charged a standard €7.95 shipping fee.
Non-EU orders are shipped via Omniva mail service with tracking and delivery confirmation.
Please note that for shipments outside the European Union local customs and import taxes may apply. The customer bears sole responsibility for such duties and sums. The amount of the fee is country-specific, please contact the customs office in the country of destination for more information on applicable duties or taxes.
Delivery time is up to 3 weeks, but may vary depending on the country.
All non-EU orders will be charged a standard €7.95 shipping fee.
Domestic orders are transported using Itella Smartpost or Omniva parcel machine service, we dispatch large orders with Omniva courier. The cost of delivery depends on the weight of the parcel. Please contact us to clarify the cost of delivery: firstname.lastname@example.org
Delivery outside Estonia takes place within 14-21 calendar days. European orders are delivered via Omniva postal service with tracking number and delivery confirmation. The cost of delivery outside Estonia and personal offers can be obtained by e-mail - email@example.com
order completion time depends on the desired volume.
You have the right to return a product 14 days after receiving it.
To return your product, you should send your product to: Itella Smartpost Jõhvi Tsentraal, tel. +372 58057037 or Sweetart OÜ, Rahu 16a – 19, Jõhvi, 41533, Estonia, tel. +372 58057037 and contact our company at firstname.lastname@example.org beforehand.
We do not assume responsibility for return shipping costs unless return is a result of quality issue or delivery error on our side. Please keep all our items are unique and may vary slightly in appearance. Although we make every effort to ensure that colours are as close as possible to the actual colours, there may be slight variations due to the colour settings of your screen.
Any item(s) returned to us must be unused and in their original packaging. In order to ensure you may return the item(s), please open the packing carefully so as not to damage the contents. Do not remove any tags or labels and keep original packaging until you decide to keep the item(s).
NB! No returns will be accepted on custom-made products.
Once you have notified us of your wish to return the product we will make a refund as soon as possible or within 30 days of your revocation. However, the refund will not be paid before we have received the item(s) back in our warehouse or we have received documentation proving the item(s) have been shipped. The returned good(s) are your responsibility until they reach our warehouse, so please keep all relevant documentation.