1. GENERAL TERMS AND CONDITIONS
2. COMPANY INFO
This website is owned and operated by Sweetart OÜ. The mailing address is Rahu 16a-19, Jõhvi 41533 Estonia, European Union. Our company is registered in Estonia under registration number 14215922. We hold the rights of any contents (including but not limited to website name and domain, logos and trademarks, photos) in this website.
3. PLACING AN ORDER
Add the desired products to your shopping cart to purchase them. After checking out, the total cost is then displayed on the screen. Your purchase can be paid bank transfer. The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid will be refunded promptly, but no later than within 14 days of receiving the notification.
4. VALIDITY OF CONTRACT OF SALE, PRODUCT AND PRICE INFORMATION
All prices in www.sweetart.ee are in euros.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The Service Provider reserves the right to change the used prices at any time. If a user has placed an order in the e-store and paid for it, then the Service Provider is obligated to deliver the products to the Service User with the prices valid at the moment the order was placed.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
We support the following payment methods: bank links and invoice. If you wish to pay by bank transfer, please contact us for more information.
We ship our products all over the world.
Custom icing edible images delivery:
Domestic orders are shipped via Itella Smartpost parcel service or can be shipped via Estonian Post.
Average shipping time for all orders within Estonia is up to 3 working days. During holidays the shipping times may vary (please contact us if you have time sensitive requests).
All Estonian orders will be charged:
€3.20 - Itella Smartpost parcel terminal;
€5.20 - Estonian post
European orders are shipped in via Omniva mail service with tracking and delivery confirmation. Delivery time is up to 2 weeks, but may vary depending on the country.
All EU orders will be charged a standard €7.95 shipping fee.
Non-EU orders are shipped via Omniva mail service with tracking and delivery confirmation.
Please note that for shipments outside the European Union local customs and import taxes may apply. The customer bears sole responsibility for such duties and sums. The amount of the fee is country-specific, please contact the customs office in the country of destination for more information on applicable duties or taxes.
Delivery time is up to 3 weeks, but may vary depending on the country.
All non-EU orders will be charged a standard €7.95 shipping fee.
Domestic orders are transported using Itella Smartpost or Omniva parcel machine service, we dispatch large orders with Omniva courier. The cost of delivery depends on the weight of the parcel. Please contact us to clarify the cost of delivery: firstname.lastname@example.org
Delivery outside Estonia takes place within 14-21 calendar days. European orders are delivered via Omniva postal service with tracking number and delivery confirmation. The cost of delivery outside Estonia and personal offers can be obtained by e-mail - email@example.com
The order completion time depends on the desired volume.
You have the right to return a product 14 days after receiving it.
To return your product, you should send your product to: Itella Smartpost Jõhvi Tsentraal, tel. +372 58057037 or Sweetart OÜ, Rahu 16a – 19, Jõhvi, 41533, Estonia, tel. +372 58057037 and contact our company at firstname.lastname@example.org beforehand.
We do not assume responsibility for return shipping costs unless return is a result of quality issue or delivery error on our side. Please keep all our items are unique and may vary slightly in appearance. Although we make every effort to ensure that colours are as close as possible to the actual colours, there may be slight variations due to the colour settings of your screen.
Any item(s) returned to us must be unused and in their original packaging. In order to ensure you may return the item(s), please open the packing carefully so as not to damage the contents. Do not remove any tags or labels and keep original packaging until you decide to keep the item(s).
NB! No returns will be accepted on custom-made products.
Once you have notified us of your wish to return the product we will make a refund as soon as possible or within 30 days of your revocation. However, the refund will not be paid before we have received the item(s) back in our warehouse or we have received documentation proving the item(s) have been shipped. The returned good(s) are your responsibility until they reach our warehouse, so please keep all relevant documentation.
We respect the privacy of our customers. Personal data is only collected when you submit them in the context of your purchase or register for our newsletter. We collect several types of information including your name, delivery address, telephone number, email address and location. We use the information you provide without your express permission, solely for the purpose of processing the order and providing communication. We do not forward your personal data to third parties for any other purpose than processing the order. When registering for the newsletter, your email address will be used for advertising purposes: notices of sale, new merchandise and other news.